Privacy Policy

Our Privacy Policy

Last updated: [11/08/26]

Your privacy is important to us. This Privacy Policy explains how [JTC Business Builder Academy] collects, uses, stores and protects personal information when you visit or interact with our website.

This website is operated from South Africa and we aim to handle personal information responsibly and in accordance with applicable South African privacy laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Who We Are

This website is an independent TC Direct training and information platform providing educational resources, training articles, business-building information and general guidance to current and prospective Business Builders.

For privacy-related questions, you can contact us using the details at the bottom of this policy.

Website: [https://jointablecharm.co.za]

Email: [info@jointablecharm.co.za]

WhatsApp: [0814486120]

2. What Personal Information We May Collect

Depending on how you interact with our website, we may collect information such as:

  • Name
  • Email address
  • Telephone or WhatsApp number
  • Information you voluntarily provide when contacting us
  • Information contained in messages or enquiries you send to us
  • Website usage information
  • Device and browser information
  • IP address
  • Approximate location information derived from technical data
  • Information about how visitors interact with the website
  • We only seek to collect information that is reasonably necessary for the relevant purpose.

The South African Information Regulator notes that personal information can include information such as names, telephone numbers, email addresses, physical addresses and information relating to an identifiable person.

3. How We Collect Information

We may collect personal information when you:

  • Contact us by email or WhatsApp
  • Complete a form on our website
  • Subscribe to or interact with website features
  • Comment on an article, where comments are enabled
  • Contact us regarding TC Direct training or business information
  • Interact with our website or its content

We may also receive technical information automatically when you visit the website through technologies such as cookies and analytics tools.

4. Why We Use Your Information

We may use personal information for purposes including:

  • Responding to enquiries
  • Providing assistance and support
  • Providing information you have requested
  • Improving our training content and website
  • Understanding how visitors use our website
  • Monitoring website performance
  • Communicating with you when you have requested communication
  • Maintaining website security
  • Complying with legal obligations

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected, except where permitted or required by law.

5. Google Analytics

This website may use Google Analytics 4 (GA4) to understand how visitors use the website.

Google Analytics may collect information such as:

  • Pages visited
  • Time spent on pages
  • Approximate geographic information
  • Device type
  • Browser information
  • How visitors arrived at the website
  • Interactions with the website

This information helps us understand which training materials are useful and improve the website.

Google Analytics may use cookies and similar technologies to collect usage information.

Where applicable, you can manage cookies through your browser settings.

6. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites remember information and understand how visitors use them.

Cookies may be used for purposes such as:

  • Website functionality
  • Analytics
  • Performance monitoring
  • Improving the user experience

You can usually control or delete cookies through your browser settings.

Disabling certain cookies may affect how some website features function.

7. Third-Party Services and Links

Our website may contain links to third-party websites, applications and platforms, including:

  • TC Direct resources
  • TC Connect
  • Facebook
  • WhatsApp
  • Instagram
  • YouTube
  • Google services
  • Other external resources

When you click an external link, you may leave our website.

We do not control the privacy practices of those third parties and are not responsible for how they collect or process your information.

We encourage you to read the privacy policies of third-party services before providing them with personal information.

8. TC Direct and Registration Information

Our website may provide links that allow visitors to access TC Direct registration forms or other official resources.

If you click on a registration link and provide information directly to TC Direct or another third-party service, that information may be collected and processed by that organisation.

We do not control the information collected directly by TC Direct or other third-party platforms.

You should review their applicable privacy policies and terms before submitting your information.

9. WhatsApp

If you choose to contact us through WhatsApp, your communication will take place through WhatsApp's platform.

We may receive information associated with your WhatsApp interaction, such as your telephone number, profile name and the contents of messages you send to us.

Please do not send sensitive personal information through WhatsApp unless it is necessary and you are comfortable doing so.

WhatsApp operates under its own privacy policy and terms.

10. Direct Marketing

We may contact you with information about training, business-building resources, website updates or other relevant information where we have a lawful basis to do so.

Where consent is required, we will seek appropriate consent.

You may request that we stop sending you direct marketing communications at any time.

You can contact us using the details provided below.

11. Sharing Personal Information

We do not sell your personal information.

We may share personal information where reasonably necessary for purposes such as:

  • Providing a service you have requested
  • Operating and maintaining the website
  • Using website analytics or technology providers
  • Responding to legal requirements
  • Protecting the rights, security or property of our website or users

Where you have given permission or where otherwise permitted by law

Third-party service providers may process information on our behalf where necessary to provide their services.

12. International Transfers

Some third-party technology and service providers used by websites may process or store information outside South Africa.

Where personal information is transferred to another country, we will seek to do so in accordance with applicable privacy laws and appropriate safeguards.

POPIA contains specific requirements concerning certain transfers of personal information to countries outside South Africa, particularly in circumstances involving inadequate protection.

13. How We Protect Your Information

We take reasonable steps to protect personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Unauthorised disclosure
  • Alteration
  • Destruction

However, no online system can be guaranteed to be completely secure.

You should also take reasonable precautions when communicating online and avoid sending sensitive information through unsecured channels.

14. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

When information is no longer required, we will take reasonable steps to delete, destroy or anonymise it where appropriate.

15. Your Privacy Rights

Subject to applicable law, you may have rights including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion where legally applicable
  • Object to certain processing
  • Object to direct marketing
  • Withdraw consent where processing is based on consent
  • Lodge a complaint concerning the processing of your personal information

The Information Regulator confirms that data subjects have rights relating to access, correction and objection to processing.

To exercise a privacy right, contact us using the details below.

16. Children's Privacy

This website is not specifically directed at children.

We do not knowingly request or collect personal information from children where doing so would require consent that we have not obtained.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can investigate and take appropriate action.

POPIA contains specific provisions concerning the processing of children's personal information.

17. Accuracy of Personal Information

We aim to keep personal information accurate and up to date.

If you believe that information we hold about you is incorrect, please contact us and request that it be corrected.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our website
  • Changes in technology
  • Changes to the services we use
  • Changes in our business practices
  • Changes in applicable laws

The "Last updated" date at the top of this page will be changed when the policy is updated.

We encourage visitors to review this page periodically.

19. Complaints

If you have a concern about how we process your personal information, please contact us first so that we can try to resolve the matter.

If you are not satisfied with our response, you may have the right to lodge a complaint with the Information Regulator of South Africa.

The Information Regulator provides mechanisms for submitting POPIA complaints and investigating potential privacy violations.

20. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: [info@jointablecharm.co.za]

WhatsApp: [0814486120]

Website: [https://jointablecharm.co.za]

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